BlackBerry Mobile has lofty ambitions for comeback. No, really


The BlackBerry KeyOne gave the BlackBerry brand a foundation to continue to exist. 

Josh Miller/CNET

The executives behind BlackBerry Mobile are dreaming big.

BlackBerry Mobile is a unit of Chinese consumer electronics maker TCL, which licenses the right to make BlackBerry phones from the original Canadian BlackBerry Ltd and also makes budget phones under the Alcatel brand. Since its launch a year ago at Mobile World Congress, the unit has been on a mission to resurrect the brand as a viable option.

With a year under its belt, Francois Mahieu, the chief commercial officer of BlackBerry Mobile, has high expectations for where the brand can go. Mahieu, speaking to journalists at a briefing ahead of Mobile World Congress 2018, said he hopes to capture 3 percent to 5 percent of the market for premium phones.  

Now Playing:
Watch this:

BlackBerry KeyOne has a physical keyboard filled with…


“It doesn’t have to be a niche business,” he said.  “I would not be satisfied with market share in premium (phones) that is sub-1 percent forever.”

That’s exactly where it is. Neil Shah, an analyst at Counterpoint Research, estimates that BlackBerry sold just 170,000 phones in the fourth quarter. With the total market for premium phones (defined as above $400) estimated at 320 million units last year, Shah said BlackBerry Mobile would have to sell at least 10 million units a year, or 2 to 3 million per quarter.

“That looks difficult for now,” he said.

The expectations highlight the uncanny confidence that the TCL and BlackBerry Mobile executives feel after re-establishing the brand, which was essentially left for dead as the original BlackBerry shifted its gaze toward the more lucrative corporate software and services business. It was one of two legacy phone brands — the other being Nokia — trying to tap into nostalgia to get us interested in them again.

The comeback, which means consumers ultimately have more choices when picking their phone, has been slow.

Re-establishing credibility

While its fourth-quarter sales number seems small — Apple sold 77 million iPhones in the same period — Mahieu believes his team has done a lot to build a foundation of carrier support and availability for the phones.

“There’s a sentiment that we accomplished a nice part of the journey where we’re very credible,” he said. “We’re seeing a growing acceptance from customers and retailers to grow this further.”

Still, Mahieu’s goal of capturing just 3 percent of the premium phone market represents a stunning difference from BlackBerry’s position in 2009, when it controlled a fifth of the total smartphone market, according to Statista.

Mahieu noted that the business faced skepticism during last year’s launch. The doubters remain.

“It’s going to be an uphill battle,” said Ramon Llamas, an analyst at IDC.

The macro conditions aren’t favorable for growth. The phone market fell for the first time ever in the fourth quarter, according to Gartner. And it’s not like premium stalwarts such as Apple and Samsung are going away.

Surprise appeal

Shah said BlackBerry Mobile needs to do a better job of building its presence in key premium phone markets like the US, Japan, Korea and Western Europe. In the US, for instance, it only has deals with carriers AT&T and Sprint, missing out on more than half the addressable market with Verizon and T-Mobile. BlackBerry Mobile executives acknowledged that they were slow with the roll-out the first time around.

BlackBerry phones could get a boost now that Google has endorsed it as part of its Android Enterprise Recommended list, which also includes LG, Nokia and Huawei. The list includes requirements like faster Android security updates, minimum hardware specifications for Android 7.0 and above and a more consistent way to manage profiles on the phone. Mahieu said the list is what a lot of corporate customers are looking for. 

So even if you don’t end up buying a BlackBerry for yourself — there’s a chance your company will supply one for you. 

Another reason BlackBerry Mobile executives are optimistic: The profile of customers for the KeyOne and Motion phones has ranged between 25 and 45 years old, which they admit stretched to a younger demographic than they expected. It turns out, it’s not just the old fogeys feeling nostalgic for their BlackBerry Bolds who bought the new iteration.

“There’s an element where the BlackBerry brand means something for a lot of people, and not just for older generation,” Mahieu said.  “It can appeal to the professional, regardless of the age.”

Still, it’s going to take some time — if it ever happens — for this dream to become a reality. 

Update, Feb. 25 at 4:35 a.m. PT: To include background information on Google’s Android Enterprise Recommended list. 

Samsung Galaxy S9 will blow away the phone field at MWC: Looking ahead to the phones we’ll see in Barcelona.

MWC 2018: All of CNET’s coverage from the biggest phone show of the year.

Mobile World Congress 2018